Augmented reality 3.0 Thesis Blog

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experience scenarios


Like all other phone apps, we would start off with the initiating icon

Then, the software loads up as a contact list which is somewhat similar to Skype. However, the major difference is that the contacts (information managers) within the identified domains (ones that you are currently residing in), get loaded on the screen first. You can see their general information, social reviews and availability, and you connect to them using shared vision, or you can add them to your buddy list. There is also a tab for people you know, as well as a quick list for contacts that you feel you might need to connect with for any upcoming events/situations.


The call mode is quite simple. Information about the other person in the conversation gets displayed on the center-top part of the screen, along with an on/off control for site and vision sharing. The user can mark a question on the screen at any time during the voice (usually headset) conversation, bring up a type/signature pad, or call up the navigator for way finding.

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USER SCENARIOS:


Walking around, you may stumble across various needs or concerns.

You start a call to someone that shows up on the list. He/she requests to initiate
site and vision sharing. When you accept, the video call begins.

To check if you are a real person with a legitimate concern, the information manager asks you to turn the phone around so they can look through your camera and see your face.

Since they can control anything that shows up on your screen (pictures, images, videos, forms, overlaying information, directions, etc), a digital agreement stating the terms and conditions which protect both parties may be sent to your screen initiating authorization.

Basically at this point of the user vs. company interaction, the agent (information manager) can remotely grant the user permission to access and use a variety of things; i.e. to enable certain policies, to unlock security encryptions, or even to simply answer and guide the user through various situations.

Thus, this platform has the potential to transform countless service/business models as it alters the common buying cycle for consumers. It also gives a new way for businesses to deliver information to their potential customers by digital word of mouth, which in turn reduces brand clutter and improves the core benefit of customer support and services on demand.

An example of this platform’s benefit can include the freedom of remote buying/leasing. Through this system, a person can instantly be authorized to a set of keys for an open house, or for a test drive after signing a digital agreement for liability and insurance purposes. One could also connect in real time and ask any questions regarding the property or product since the owner(s) or agent(s) will have the knowledge to answer them.
Possible applications also include services that are looking to improve technical support. Furniture and other consumer products can have a similar application as well. Products that are big and heavy, like appliances, could be purchased digitally upon sight and shipped to the customer after.

Augmented reality technologies also apply themselves comfortably to way finding. One could also get a peek at a scene in a specified location or event before reaching there (proven possible now with the latest Microsoft AR mapping technology), which can be great for tourism, parties, sports events or even concerts.
On the other hand, emergency medical situations can also benefit from this platform. Since it allow users to connect with a trusted doctor at critical times such as a serious accident, sports injury or even when attacked by wild animals and unsure about the next steps.

An open concept for location based, Service-Oriented Architecture. My goal is to design a platform that will allow people to communicate intuitively and efficiently See eye to eye with businesses and service providers.

3 Comments»

  Teresa Jones wrote @

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  Karen Myers wrote @

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  Gokkasten wrote @

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